Monday, May 18, 2009

Training and Knowledge Transfer sessions with the Chinese

For the last 2 weeks we were providing training and knowledge transfers to a team of engineers from Beijing. These people would be supporting one of the major accounts that we were supporting till now.

The team comprised of 4 engineers who arrived to the ‘warm’ welcome of the Chennai summer. Not used to such conditions, they found it a real challenge to make it to the office building after getting out of the car. They saw to it that they never went out during the day time. They got their lunch delivered and served at one of the conference rooms.

I had to do a KT for 2 systems and train a couple of them. They both appeared very friendly and kind. I could sense a fair amount of nervousness, but that is reasonable given the fact that they have not worked in .Net before and also do not have much knowledge about the business. They spoke in low voices and struggled hard to understand our accent which by the way was mutual.

The girl to whom I initially started the training could not follow what I was saying and I had to slow down while I spoke. But still it appeared as if I was difficult for her to follow, so I started writing down while talking. She was able to understand better now and that is how the remaining sessions went by. Almost an entire notepad was over within the next few days. After each session she borrowed my notes and copied them over.

As per plan, I explained everything I knew about the system and emphasized on areas of caution where issues were faced frequently. Also, I gave them the list of items that are pending or partially completed and items that have been completed but are in User Testing status. The overall training went smooth and everyone was happy. The girl to whom I did the knowledge transfer gave me a small present – like a souvenir – a Weifang butterfly kite with some terrific artwork. I liked it and it was so nice of her.

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